Help & FAQ about Aahsex.com
Do you ship to the USA, Canada, Australia, UK etc... ?
How long does it take before I receive my movies?
What if my order gets lost or arrives broken?
How much do you charge for shipping?
Will the DVDs play on my DVD player?
Will the VHS Videos play on my Video player?
Is ordering safe?
What are the payment options?
How will the products be sent to me?
How can I see my order status?
I have a question about the mailinglist
How can I contact Aahsex.com?
I have another question...
Legal matters
Do you ship to the USA, Canada, Australia, UK etc... ?
Aahsex.com ships to every country in the world.
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How long does it take before I receive my movies?
We ship your DVDs within 2 business days.Time of delivery across Europe 5-10 days. Worldwide delivery, including the USA, Australia, Canada and Japan - 7-15 days, depending on the speed of the international postal services. You can always check the status of your order at the Order Tracking page. All orders are shipped in a plain box or envelope. No mention of its contents appears on the box. Also there is no label, no covers and no trademark. click here for more info
What if my order gets lost or arrives broken?
If your order gets lost, stolen or has not arrived within 30 days we will send you a free replacement. Just send us an email and explain the situation. If you have received broken, spoiled or damaged items please contact us as soon as possible (but not later than 30 days from purchase). In such case, we will replace the product with an even exchange of the same item, subject to in-stock availability.
How much do you charge for shipping?
Aahsex.com tries as much as possible to approximate the real shipment costs. The key factors are the weight of the shipment and the place they need to be shipped to. The weight depends on the sort of item (ie DVD or Video) and the number of items. The shipment costs include all the sending, packaging and handling charges. Shipment costs are displayed in your cart as you shop.
Will the DVDs play on my DVD player?
All DVDs are Region Free PAL DVDs, which means they can be played on every DVD Player worldwide.
Almost all DVD players sold in PAL countries play both kinds of discs. These multi-standard players partially convert NTSC to PAL signal. Most modern PAL TVs also can handle this "pseudo-PAL" signal.
Some NTSC players can't play PAL discs. We advise you to check the manual of your DVD and TV system which system is supported.
These standards have no importance if you will be play DVD on your computer. PC software allows play PAL and NTSC disk on computer without problems.
Will the VHS Videos play on my Video player?
Most tapes are available in PAL and in NTSC. Unless otherwise indicated, we ship in the the format that is customary for the country where you live. Therefore, unless otherwise requested, we ship NTSC to USA and Japan, Pal to Europe, Australia and most other countries.
Is ordering safe?
Yes, ordering is 100% safe and secure. You will be charged discreetly. We use a Thawte SSL123 Certificate (http://www.thawte.com) to offer secure communications by encrypting all data to and from the site.
What are the payment options?
We offer several Payment Options as shown below. When using Credit Card, your charge will appear discretely on your credit card statement as MultiSafePay.
The following payment options are available:
- With a creditcard
you can send your creditcard information using*!!Please note: We always need: name, address, postal code, city, country, cardnumber, expiri date and quite often a cvc number see below.
- A secure online form
- Fax: +31 20 4210790 (the + stands for your international telephone code number)
- Phone: +31 20 626 54 81 (the + stands for your international telephone code number)
- E-mail: info@aahsex.com
Because e-mail is insecure, it is best to use 2 emails, the 1st with your ordernumber and half of your cc-number plus expiry date, and the 2nd with the remainder of your credit card number and your name.- Letter: BB Acquisition, P.O. Box 15977, 1001 NL, Amsterdam, The Netherlands
*Euro-Mastercard and VISA have a three digit cvc number on the back of the card in the signature area. American Express has a 4-digit cvc number on the front of the card To find your CVC (Credit Card Verification) number look at the the image below.
For Visa, MasterCard and Discover Cards For American Express Cards Turn the card over and look at the signature box. You will find either the entire 16-digit credit card number or just the last 4 digits, followed by the 3-digit CSC. The CSC is always located above the account number on the face of the card, sometimes on the left side and sometimes on the right. Note: Some American Express cards have a 4-digit number below the account number. This is not the CSC.
- Direct Debit or Online Banking and using the online payment service MultiSafePay .
You will be redirected to the international payment service MultiSafePay . Depending on the country you live in, MultiSafePay offers several payment options.
- Transfer the amount by bank
Our financial handler is BB Acquisition. Chosen, so our customers are not confronted with unpleasant references on their bank or credit card statements. The international banknumber from BB Acquisition is: NL52PSTB0009473956.
Your bank also might want to know the following data of our bank:
Postbank N.V.
Foreign Operations
PO Box 1800
1000 BV Amsterdam
The Netherlands
The BIC code of our bank is: PSTBNL21
Please only mention your order number, no articles, with your payment.
- Send cash through registered mail to BB Acquisition, P.O. Box 15977, 1001 NL Amsterdam, The Netherlands.
Please note: registered mail is not a legal way to ship money in some countries. Country specific ways of transport should be chosen.
- Send an International money order to BB Acquisition, P.O. Box 15977, 1001 NL Amsterdam, The Netherlands.
- Send a cheque: If you send a cheque make sure it can be cashed in the Netherlands This usually is not the case! Make it payable to BB Acquisition
- COD (Cash on Delivery) : A valid email address is required! Only available in the following countries: The Netherlands, Belgium, Germany, Spain, Austria, Portugal. Note: Minimum order amount 50 euros before p&p.
How will the products be sent to me?
For your privacy all products are shipped in blank envelopes or boxes without any cover or inlay . The only text on your package will be your name and adress, unless specified otherwise. Into the UK, USA and Australia we ship all packages 'camouflaged' eg. without cover. If you wish we can ship the covers in a different mailing (please let us know if you want us to ship the covers. Enter covers in the comment field when you fill out your personal information).
The package with DVDs will look like this. The name and address will be handwritten and there will be no other information on the package than the customer's name and address
How can I see my order status?
To see your order status please visit Order Tracking page
I have a question about the mailinglist
We do not sell, or distribute in any form, any personal information about it's customers. Only on your special request or if you added your email address to our mailing list we will keep you posted on special actions and new articles to come.Click here to subscribe or unsubscribe.
How can I contact Aahsex.com?
Email: info@aahsex.com
Email Order Handling: order@aahsex.com
Email Webmaster: webmaster@aahsex.com
The Happy Shopper team does answer all customer e-mail. Usually this is done every working day. If you did not receive an answer, probably your anti spam program does it’s job. The nature of the content causes anti-spam tools to move our mail to a spam or junk folder.
Solution: add info@aahsex.com to your friends or contact list. Or check your spam folder. It may also be necessary to adjust the on line spam filter of your provider! Very rarely mail of our customers gets caught by our spam filter. If so, please phone us at +31206265481.The Happy Shopper is made up of various webshops and websites that are owned and operated by BB Acquisition.
BB Acquisition is a Dutch company registered at "de kamer van koophandel en fabrieken voor Amsterdam en Haarlem" (chambre of commerce) under number 34182315.
BB Acquisition
P.O. box 15977
1001 NL Amsterdam
The Netherlands
Phone: +31206265481I have another question...
Feel free to contact us via email if you have any additional questions regarding Aahsex.com.
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